TBC Bank Group
Holding Company of JSC TBC Bank

TBC at a Glance

We create new opportunities for the success of people and businesses.

 

TBC Bank is the largest bank in Georgia by all key metrics after the recent acquisition of Bank Republic. The joint market shares in total assets, total loans and total deposits stood at 36.7%1, 38.9% and 37.8%, respectively as of 31 December 2016.  

 

We service over 2.2 million clients through a diversified multichannel platform that comprises 167 branches (including TBC Kredit and Bank Republic branches), one of the largest networks of ATMs and POS terminals in Georgia, global award-winning internet banking, market-leading mobile, iPad and iPhone banking, a call center, and TBC Pay terminals and kiosks.

 

We employ c.63002 people across our operations, more than half of whom have been with TBC for four or more years. 

 

Our Multichannel Distribution Platform

TBC Bank’s globally recognized multichannel distribution platform complements our full service model perfectly. While our branches are carefully designed with a primary focus on customer satisfaction, our leading multichannel distribution platform allows us to offload routine transactions from branches to e-channels. As a result, TBC has achieved a market-leading portfolio of gross loans per branch of GEL 44 million3.

 

Over the past year, our multichannel capabilities have been recognized as best in the country and in the wider region, as well as being acclaimed globally.

 

In 2016, TBC launched an entirely new concept of branch design with a particular focus on customer experience. The new design reflects TBC Bank’s welcoming, user-friendly and transparent approach to banking and has been created in partnership with Allen International, a strategic design consultancy focused on financial services.

 

The redesigned branches leverage TBC Bank’s strength in multichannel banking and feature cutting-edge e-banking tools and technology. The new concept was developed specifically for TBC Bank as a result of a comprehensive tailored study of the Bank’s existing branches and its clients’ needs and aspirations.

 

Customer Experience

TBC Bank has one of the best known and most trusted brands in Georgia. As a result of the Bank’s tireless focus on customer-centric service and continued investment in introducing the most advanced banking technologies on the market, TBC Bank has built a strong reputation and long-standing relationships with its customers. According to internal and external research, TBC Bank maintained market leading positions in customer experience in 2016 with the highest Customer Satisfaction (CSAT)4 and Net Promoter (NPS)5 scores in the country’s banking industry.

 

TBC Bank Brand

TBC Bank has one of the best known and most trusted brands in Georgia. This is largely due to our high quality customer experience, strong reputation, long-standing relationships with customers, traditional focus on social responsibility, and targeted marketing campaigns.

 

Over the years, we have received a number of prestigious industry awards, including being named as “Best Bank in Georgia” eight times by Global Finance magazine, eight times by The Banker, five times by EMEA Finance and five times by Euromoney. 

 

Products and Services

TBC Bank offers a wide range of banking products and services to its retail, corporate, SME and micro clients with the majority of our business concentrated in Georgia, which accounted for 99.6% of TBC's total assets for the 31 December 2016.

 

 

TBC Bank Fact Sheet YE 2016

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1 All market share data is quoted according to the figures published by the NBG.
2 Including employees of all TBC Bank subsidiaries.
3 Gross loan portfolio according to NBG accounting standards for comparison purposes.
4 CSAT Score is derived from Survey conducted by ACT (independent research company) and is based on different measures.
5 The NPS is based on IPM research (independent research company)  and measures the likelihood that a customer would recommend TBC to a friend.
 

 

 

Last updated on 24 February 2017.